FAQs

Yes we ship worldwide.

Yes, a tracking number will be provided to you once your order leaves our premises.

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries with two different tracking numbers. The rest of the order will most likely arrive shortly.

We are sorry to hear that you received a damaged item. We understand your disappointment and are committed to resolving this issue quickly.

Please send us a photo of the damaged item to the following email address: [email protected]. Our teams will check your product and send a replacement item as soon as possible.

We want to assure you that your satisfaction is our top priority. We will do our utmost to resolve this issue and provide you with a suitable solution as soon as possible.

We apologize if your order is delayed. We understand that international shipping can sometimes take longer due to customs clearance procedures.

To track your order, please use the tracking number provided in the shipping confirmation email. This number will allow you to locate your package and check its status in real time.

If you have any difficulty tracking your package or need more information, please feel free to contact us via email at [email protected]. Our customer service team will be happy to assist you and provide you with all the information you need.

If you would like to get a refund for your order, we are ready to assist you in this process. Please note the following conditions:

1. Refund Request Deadline: To be eligible for a refund, please contact us within 14 days of your order date. It is important to notify us promptly so that we can process your request as quickly as possible.

2. Product Eligibility: Products eligible for reimbursement must meet the following criteria:
– Products must not be on sale.
– Products must be returned in their original condition, with all labels and packaging intact.

We encourage you to review our refund policy on our dedicated page for detailed information on the specific procedure and conditions.

If you have any additional questions or would like to begin the refund process, please contact us directly. Our customer service team will be happy to assist you and guide you through the process.